This analyst evaluation report provides insights into the CCM vendor landscape and examines the shifting dynamics informed by Omdia’s market forecasting and enterprise insights survey data.
Omdia named Smart Communications as a Leader in CCM with the highest score for Strategy & Innovation category due to its strong technology capabilities powered by SmartCOMM™ (CCM) and SmartIQ™ (forms & data collection) and “should be on your shortlist if you are looking for a multi-tenant SaaS CCM Solution, are in a highly regulated industry, and efficiency is an important factor.”
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Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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