2024 Global Healthcare Benchmark Report:

The State of Healthcare Customer Experience

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What's Waiting For You

The connection between healthcare communications and member/patient trust.

The percentage of healthcare customers who are willing to switch over one bad experience.

How your organization's data collection processes are impacting patient and member loyalty.

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"The Benchmark Report is our most popular every year, driving thousands of downloads and providing invaluable insights for healthcare professionals worldwide."

– Leigh Segall, CEO at Smart Communications

A Sneak Peek Inside

Only 40% rate the healthcare communications they receive as very good or excellent.
69% of healthcare customers will switch providers if communications don't meet their expectations.
66% have security concerns around the use of AI in customer communications.
74% of Millennials and 75% of Gen Z are willing to switch providers/payers due to one bad experience.

The State of Healthcare Customer Experience

What's Waiting For You

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A Sneak Peek Inside

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