Analyst Report

Customer Experience Platforms for Healthcare Landscape, Q4, 2025

Customer experience platforms in healthcare can improve overall experience, boost engagement, and drive efficiency—but choosing the right vendor is key.

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What You’ll Gain from the Report

Understand the value you can expect from a Customer Experience Platform

Top use cases that address common challenges

Insights into why Smart Communications is named among notable vendors

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The experiences healthcare organizations build with these platforms keep the consumer in the driver’s seat, help differentiate their offerings, and support the dire need to improve their customer relationships.”

– The Customer Experience Platforms For Healthcare Landscape, Q4 2025, Arielle Trzcinski, principal analyst, Forrester

A Sneak Peek Inside

Ways that technology can deliver a better total experience, sustain patient engagement to improve outcomes, and unlock operational efficiencies.
How to shortlist customer experience platform vendors that meet your specific use cases.
Insights into the changing market dynamics that are impacting healthcare.

Customer Experience Platforms for Healthcare Landscape, Q4, 2025

What You’ll Gain from the Report

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A Sneak Peek Inside

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