Smart Communications

Smart Communications and AWS

Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent, and compliant conversations across all touchpoints and channels. We operate in many of the most regulated industries - including Insurance, Financial Services, and Healthcare - and enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle.

In partnership with the leading public cloud platform provider, Amazon Web Services (AWS) our industry-leading software instances are hosted on AWS to provide your organization with a reliable, scalable, and secure solution to manage all aspects of your customer communications and conversation management operations.

By leveraging AWS's energy-efficient infrastructure, scalability, and commitments towards renewable energy and carbon neutrality, organizations can significantly reduce their carbon footprint while benefiting from the flexibility and scalability of cloud computing. We offer a range of deployment options to customers and partners based on business and technical requirements.

SmartCOMM: Next-Generation Customer Communications Management Software to Maximize Omnichannel Experiences
SmartCOMM helps enterprises deliver personalized, interactive communications at a tremendous scale via customers' preferred channels. Designed for the business user, SmartCOMM helps to simplify and standardize work processes leading to improved internal efficiency and ROI.

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Find SmartCOMM on the AWS Marketplace

SmartIQ: Evolve Data Collection Processes with Enterprise Forms Automation Software
SmartIQ is a low-code enterprise forms automation solution helping organizations transform static, one-way onboarding and servicing engagements into fully digital, two-way conversations. Empower your organization with a centrally managed solution featuring sophisticated data collection features, advanced data and approval workflows, pre-built connectors and flexible API architecture, and robust branding capabilities for your form templates and digital forms.

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Highlights

Dynamic Scalability: Scale to meet peak volume needs without hardware sitting idle most of the time.

Reduce Your Cost of Ownership: Forget complex licensing across multiple vendors and expensive maintenance contracts.

Avoid Lengthy Upgrade Cycles: Eliminate lengthy (and costly) upgrades in favor of real-time access to the latest and most secure features.

SmartCOMM is available through the AWS Marketplace!

See how an enterprise-scale customer communications management (CCM) solution can transform customer experiences by delivering personalized, interactive communications via every channel and at a tremendous scale.

Visit the AWS Marketplace

Related Resources

Mountain West Farm Bureau Insurance Transforms Customer Conversations with Smart Communications

“With Guidewire and SmartCOMM™, what used to take days and hours can now be done in minutes.” – Kurt Markus, PMO Manager, MWFBI

View Case Study

Aioi Nissay Dowa Insurance NZ Prepares for Future Growth with Smart Communications & Guidewire

“The thing I like about it more than any comms system is that I don’t need to have a developer touch it…This has given us the ability to spin up a new brand in days.” – Adrian Thompson, Operations Manager

View Case Study

Pekin Insurance Kickstarts Digital Transformation

Established insurance agency says goodbye to legacy system, reduces costs and speeds up document generation process.

View Case Study

A Buyer’s Guide to Delivering SMARTER Customer Conversations

We understand that there are a lot of cloud options available, but not all provide true cloud benefits.Learn what makes Smart Communications the leader in Saas CCM.

View White Paper

The Ultimate Guide to CCM Software & Strategic Solutions

Includes a high-level overview of CCM software and its capabilities, explains the differences between on-premise and pure cloud solutions, and how it fits into an enterprise’s technology stack and offers questions to ask when selecting a vendor and more.

View White Paper

Notable Conversation Cloud™ Differentiators:

Cloud is a strong differentiator for Smart Communications. The company was one of the first in the industry to move toward SaaS and it has embraced a cloud-native, DevOps way of working since the mid-2010s

— Aspire Leaderboard, 2022

Supports a cloud-first strategy with document templates that can be easily updated by non-IT staff to improve compliance and everchanging regulatory requirement

— Forrester