Smart Communications

About this On-Demand Webinar

Although the level varies by organization and the sufficiency and efficacy debatable, health insurers are making investments to improve customer experience (CX). However, most payers are challenged with connecting those investments to business outcomes and demonstrating a tangible return on investment. That makes it harder to earn executive and financial support for more investments down the line. If this sounds familiar, then you do not want to miss this webinar. While we won’t give you every answer, we’ll give you several and a clear path forward.

Additional Information

What you'll hear:

What help members most want and need from you
How to connect your activities to business outcomes
How some payers used CX to improve financial outcomes

What you'll learn:

How to identify what needs fixing
How to validate and prioritize fixes
What you can do right now to have a meaningful impact

Make 2024 the year you’re able to connect your CX initiatives to business outcomes in ways that improves the experience for your members and sets the stage for you to secure funding to go even further.

Register Now!

You’ll Learn:

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Agenda

9:00 - 9:30

Getting Together

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9:00 - 9:30

Getting Together

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9:00 - 9:30

Getting Together

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9:00 - 9:30

Getting Together

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About the speakers

Judy Weader

Principal Analyst, Forrester Research, Inc.

Judy's research covers a variety of areas critical to establishing, funding, and scaling the customer experience (CX) function, including CX governance, CX prioritization, the ROI of CX, and CX strategy. Her varied background also extends her coverage into healthcare CX and government CX and EX, as well as evaluations of digital user experiences.

John Zimmerer

VP of Healthcare, Smart Communications

John works with health payers and providers to improve the customer experience and operational efficiency of their customer communications and to automate and innovate data-centric workflows. John has over 25 years of experience applying technology to solve business problems.

Johna Doe

Marketing Manager

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Johna Doe

Marketing Manager

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Johna Doe

Marketing Manager

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Johna Doe

Marketing Manager

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Johna Doe

Marketing Manager

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Johna Doe

Marketing Manager

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Johna Doe

Marketing Manager

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25hours Hotel Wien beim
MuseumsQuartierLerchenfelder Straße 1-31070

Starts in:


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