Analyst Report

Named a Worldwide CCM Leader in Two IDC MarketScapes!

Smart Communications was named a Leader in the IDC MarketScape Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment and the IDC MarketScape Automated Document Generation and Customer Communications Management 2024 Vendor Assessment.

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What You'll Learn from the MarketScapes

Overview of the Customer Communications Management market and value

Uncover essential capabilities to future-proof your strategy

Why Smart Communications is named a Leader for capabilities and strategy

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Smart Communications offers a combined intelligent AI-based forms and communications platform with single access point to generate all communications from forms to batch, interactive or on-demand, while maintaining security standards for regulated documents and an accessibility panel for output and UI improvements.

– Marci Maddox, Research Vice President, Digital Experience Strategies, IDC

A Sneak Peek Inside

How to evaluate a CCM solution that can meet current and future needs, including the agility to adapt to “intelligent ccm” technologies – like digital forms and AI – as part of the discovery process.
What companies should consider for a seamless, digital-first approach to CCM; making a platform for data collection and omnichannel capabilities vital for an effective CX strategy.
Why it is important to consider a scalable cloud-based CCM solution that leverages your existing partner network.

Download Both IDC MarketScapes Now!

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. The Capabilities score measures supplier product, go-to-market and business execution in the short-term. The Strategy score measures alignment of supplier strategies with customer requirements in a 3-5-year timeframe. Supplier market share is represented by the size of the icons.

Named a Worldwide CCM Leader in Two IDC MarketScapes!

What You'll Learn from the MarketScapes

Trusted by over 650+ businesses worldwide!

A Sneak Peek Inside