Smart Communications

Is your solution compliant with industry regulations?

Yes, the Conversation Cloud™ is fully compliant with industry regulations, including KYC (Know Your Customer) and FINRA (Financial Industry Regulatory Authority) standards, ensuring data security and regulatory compliance. You can read more about our security and compliance standards here.

What variety of use cases does it address?

Our platform is like a Swiss army knife, designed to handle an endless variety of use cases, both customer-facing and internal. Built for the complex needs of highly regulated industries, it is user-friendly enough for non-technical users, eliminating the need for IT intervention.

Some of the most common use cases include:

• Account opening. Streamline the account setup process with automated data collection and eSignatures.
• Risk Profiling. Efficiently assess and manage client risk profiles.
• KYC Processes. Simplify the collection and processing of necessary client data to meet compliance requirements.
• Automating Client Account Documentation such as IPS, client reports, holdings and transactions lists, presentations, pitchbooks, annual reports and more.
• Advisor Onboarding. Facilitate the onboarding process for new advisors, ensuring smooth integration of their book of business.
• Client Service Requests. Automate and manage service requests, including transaction requests, changes to PII, updating client documentation, and more.
• Legally-binding Forms. Automate and digitize legally-binding forms such as W9, 1099 IPS Statements, Letters of Direction and more.

Is it compatible with my existing tech infrastructure?

Absolutely. Smart Communications is designed to seamlessly integrate with your existing technology infrastructure, ensuring flexibility and peace of mind. Our platform is supported by the most extensive and robust partner network in the market. With advanced API architecture and strong partner relationships, we offer rapid time-to-value through composable, agile solutions built for change. We provide over 30 pre-built accelerators and connectors to some of the world’s most popular systems and applications, including Salesforce, Pega, Docusign, and more. When you choose Smart Communications, you gain the freedom to select your preferred technologies without worrying about future compatibility issues.

How long does it take to implement your solution?

Implementation time varies depending on the specific needs of your organization, but many of our clients are able to get up and running within weeks. We work closely with our clients to ensure a smooth and timely implementation process.

How easy is it to maintain?

Our multi-tenant pure SaaS solution requires zero maintenance from your side, providing automatic upgrades to ensure a consistently advanced user experience. We continually innovate, introducing hundreds of new features and functionalities every year. This means you will always be working with the latest technology, ensuring your solution is future-proof and up-to-date without any additional effort on your part.

What is the cost structure?

Forms can be updated as few or as many times as needed throughout the life of a project without having to create a new project. Changes can be made in a sandbox environment, tested, and then pushed to production – or they can be made directly in the production environment and pushed live immediately. It just depends on the nature of the change (how simple or complex) and how the business likes to implement changes to content. Want to see it in action? Request a personalized demo.

What is the cost structure?

Forms can be updated as few or as many times as needed throughout the life of a project without having to create a new project. Changes can be made in a sandbox environment, tested, and then pushed to production – or they can be made directly in the production environment and pushed live immediately. It just depends on the nature of the change (how simple or complex) and how the business likes to implement changes to content. Want to see it in action? Request a personalized demo.

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