Analyst Report

Named a Worldwide CCM Leader in QKS Group SPARK Matrix!

The 2025 QKS Group SPARK Matrix is packed with comprehensive insights into the profiles, strengths, and weaknesses of 18 CCM vendors. Get complimentary access to the full report today!

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What You’ll Gain from the Report

A deeper understanding of customer communications management (CCM) solutions

A comprehensive analysis of 18 vendors, market trends, and emerging technology

Insights into why Smart Communications is a CCM Leader in technology excellence and customer impact

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Smart Communications is built on a modern cloud-native architecture, allowing enterprises to scale communications efficiently without infrastructure constraints. Unlike legacy CCM solutions that rely on containerized deployments, this platform is designed with microservices, enabling dynamic scalability and optimized resource utilization. The ability to handle large-scale omnichannel communications without the complexities of legacy architecture positions it as a forward-thinking solution for enterprises undergoing digital transformation.

– Saurabh Raj, analyst at QKS Group

A Sneak Peek Inside

How to evaluate a CCM solution that can meet current and future needs, including the agility to adapt to “intelligent automation” technologies – like digital forms and AI – as part of discovery process.
What companies should consider for a seamless, digital-first approach to CCM; making a platform for data collection and omnichannel capabilities vital for an effective CX strategy.
Why it is important to consider a scalable cloud-based CCM solution that leverages your existing partner network.

Named a Worldwide CCM Leader in QKS Group SPARK Matrix!

What You’ll Gain from the Report

Trusted by over 650+ businesses worldwide!

A Sneak Peek Inside

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