SmartIQ Demo Series: How to Eliminate Healthcare Forms and Radically Transform Data Collection

April 22, 2022 at 11:00 AM EST

Healthcare providers and payers request dozens of forms from their customers. From making an appointment to paying for care—and everything in between—a form and necessary approvals are required, impacting customer experience and operational efficiency.

Join Smart Communications as we show how healthcare companies are moving away from traditional paper-based form processes and are creating secure, personal, and sustainable interactions with their consumers, providers, and payers.

As part of this webinar, the team at Smart Communications will walk through several current, real-world examples. Through these examples, you will see and hear how providing an interactive, concierge-like experience benefits all parties involved in the process. Learn how health providers and payers can: 

• Digitally transform the way you collect information from patients and members, reducing the time it takes to input and submit information, the amount of incorrect data submitted, points of friction, customer frustration, and cost 
• Provide a better customer experience by shifting focus from facilitating internal processes to solving consumer problems 
• Prevent improper submissions by validating necessary criteria are met before information is submitted, rather than finding out afterwards  Enable collaboration by inviting patients and providers into the process as needed—allowing them to easily complete their required portions—and eliminating backlogs and the need to go back and forth 
• Eliminate illegible and incomplete forms by taking advantage of device capabilities like cameras for attaching images as attachments 
• Reduce handling and processing time and expenses by eliminating the scanning and OCR steps since you’re starting and staying digital
• Integrate with core systems of record to validate and update structured data 
• Gain insights and see where you can optimize processes even further using artificial intelligence and data visualization tools