Unlock the full power of modern AI to design, refine, and optimize customer communications—directly inside SmartCOMM.
Realize immediate value inside your SmartCOMM workflow.
Ensure compliance with built-in governance & audit trails.
Extend AI across your existing communication processes.
Scale AI adoption as your maturity and usage grows.
See how SmartCOMM’s Writing and Design Assistants enable quick communication template creation and help teams personalize and refine communications with instant AI support for tone, sentiment, clarity, length, and language translation.
Learn how SmartCOMM’s Knowledge Assistant understands natural-language questions to deliver instant, in-app guidance that helps users find examples and best practices without leaving their workflows.
Smart Communications' AI-driven Conversation Cloud harnesses intelligent forms, real-time sentiment analysis, dynamic content personalization, and content intelligence to empower business users to deliver highly personalized, omnichannel customer experiences effortlessly while ensuring regulatory adherence and integration simplicity."
The race to automate customer communications has taken on a new sense of urgency in the AI era. Smart Communications provides an enhanced set of omnichannel capabilities, including the addition of Agentic AI Agents, which will help teams be more productive."
Smart Communications' roadmap for AI is quite powerful. The detail around how we can leverage AI is really impressive. I think we'll be able to make great, fast inroads with it."
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Top Rated
by industry analysts
96%
customer retention rate
Largest
cloud CCM customer base
60B+
yearly managed comms
How much do the AI capabilities for SmartCOMM cost?
SmartCOMM AI capabilities are currently included in the SmartCOMM subscription cost. Capabilities will vary slightly based on the deployment model.
How quickly can teams see value after activation?
SmartCOMM AI capabilities are designed to deliver immediate value from day one. Capabilities are built into real SmartCOMM user workflows, helping teams work faster, reduce manual effort, and improve communication quality without re-engineering processes.
What can the Writing Assistant help users do?
The Writing Assistant helps Draft Editor users create and refine customer communications by adjusting tone, sentiment, clarity, length, and reading level, and by translating into over 75 languages—all directly within SmartCOMM.
How does the Knowledge Assistant improve day-to-day productivity?
The Knowledge Assistant provides instant, in-app answers to SmartCOMM how-to questions using natural language processing, drawing on a range of knowledge management resources. It helps users complete tasks such as building tables, applying styles, creating editions, and configuring components without leaving their workflow.
How does Smart Communications ensure AI-generated content in SmartCOMM is transparent and governed?
The Smart AI capabilities within SmartCOMM include built-in transparency, audit trails, governance controls, and content provenance. All AI-generated or AI-modified content is trackable and reviewable, with configurable permissions and guardrails aligned to enterprise and regulatory standards.
Do the SmartCOMM AI capabilities work within regulated and secure environments?
Yes. Our AI capabilities are designed specifically for regulated enterprises, with guardrail-first architecture, role-based controls, full auditability, and seamless alignment with existing security, privacy, and data governance frameworks.
What is the cost structure?
Forms can be updated as few or as many times as needed throughout the life of a project without having to create a new project. Changes can be made in a sandbox environment, tested, and then pushed to production – or they can be made directly in the production environment and pushed live immediately. It just depends on the nature of the change (how simple or complex) and how the business likes to implement changes to content. Want to see it in action? Request a personalized demo.
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