AI and SmartIQ | Smart Communications

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Smart Communications' AI-driven Conversation Cloud harnesses intelligent forms, real-time sentiment analysis, dynamic content personalization, and content intelligence to empower business users to deliver highly personalized, omnichannel customer experiences effortlessly while ensuring regulatory adherence and integration simplicity."

– Saurabh Raj, Principal Analyst, QKS Group

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The race to automate customer communications has taken on a new sense of urgency in the AI era. Smart Communications provides an enhanced set of omnichannel capabilities, including the addition of Agentic AI Agents, which will help teams be more productive."

– Jim Lundy, Aragon Research

“

Smart Communications' roadmap for AI is quite powerful. The detail around how we can leverage AI is really impressive. I think we'll be able to make great, fast inroads with it."

– Marc Francis, Head of Sales Enablement, Three UK

Frequently Asked Questions

How quickly can I benefit from SmartIQ’s AI capabilities?

SmartIQ’s AI capabilities and MCP servers deliver immediate, tangible value. Capabilities are built into real SmartIQ user workflows, helping teams work faster, reduce manual effort, and improve data collection without re-engineering processes.

How does SmartIQ Form Migration expedite development?

SmartIQ Form Migration uses AI to visually interpret existing forms and create them in SmartIQ Design. It reads the structure, field, logic, and data types inside the uploaded document and produces a “best first draft” digital form, cutting hours of development and accelerating large-scale legacy form digitalization and process automation.

What can SmartIQ Agent Infrastructure help organizations do?

SmartIQ Agent Infrastructure helps organizations transform tedious, manual form processes and paperwork into natural language, data-collection experiences. Interactions can be delivered through agents, voice, and other messaging channels, such as WhatsApp. It guides customers through a secure, conversational flow and automatically applies business rules, data validations, conditional logic, and required fields. This ensures data is complete, structured, and compliant from the start. And, if desired, users can revert to the classic SmartIQ interface at any point.

What are the benefits of the Model Context Protocol (MCP) servers that SmartIQ Agent Infrastructure leverages?

SmartIQ agentic capabilities are created by pairing SmartIQ MCP servers with a company’s generative AI application. This allows customers to use their own AI technologies and AI development practices, and SmartIQ independently enforces business rules, validations, and data requirements. This enables organizations to leverage AI in line with their internal requirements and to ensure accurate business decisions for critical, heavily regulated processes.

How does Smart Communications ensure AI use in SmartIQ is transparent, governed, and auditable?

Our AI-powered features are always optional, never forced. All AI-assisted features operate within defined permissions, business rules, and governance controls, with full transparency into what AI generated or modified. This ensures enterprises maintain oversight, auditability, and trust while using AI in regulated workflows.

Are SmartIQ’s AI capabilities designed for regulated and secure enterprise environments?

Yes. Our AI capabilities are designed specifically for regulated, security-conscious enterprises where control and predictability matter. SmartIQ allows organizations to use their natural language models and agentic platforms while keeping business rules, validations, and data requirements enforced within SmartIQ. This architecture ensures AI operates safely within existing security, privacy, and compliance frameworks.

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