Customer Communications Management

SMARTER Customer Conversations
for the Insurance Industry

50 percent of the top 20 global insurers rely on us to help them scale the conversation.

Turn insurance forms and policyholder communications into interactive, digital-first conversations.

If you want to attract new customers and keep your current base loyal, you need to provide an exceptional experience across the entire lifecycle.

From initiating the application process to providing policy documents and statements and coordinating the critical claims process, it must be seamless, connected, interactive and digital-focused.

Whether you are focused on property and casualty (P&C), life, health, specialty lines or all of the above, now is the time to deliver SMARTER conversations.

LET'S CONNECT

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Hear What Our Customers Are Saying

“Since implementing Smart Communications, we’ve seen nearly a 67 percent reduction in our document generation process. What used to take us nearly three weeks to produce a document can now be accomplished in one.”

Subhasis Mukherjee, CIO of Pekin Insurance

DIGITALLY TRANSFORM YOUR...

Welcome Kits

Build deeper engagement with new policyholders by creating personalized print/digital welcome kits and ID card issuance.

Claims Management

Resolve claims quicker and more efficiently. Gather claim details and documentation digitally and personalize compliant communications from submission to decision.

Policy Issuance

Capture customer application details and issue quotes and policy binders through a customer's preferred channel.

First Notice of Loss

Transform the FNOL process by collecting loss details and guiding claimants through digital interviews to gather required claim information.

LEARN MORE

Analyst Report

Discover why Novarica named Smart Communications as a Dominant Provider in the insurance industry.

Read Report

AON Case Study

With challenges to solve in the rural industry, AON turned to SmartIQ. See how the solution helped improve broker productivity by 15 percent, streamlined processes and enabled more consistent data collection.

Read Study

SmartCOMM^TM helps enterprises deliver hyper-personalized, interactive communications via customers' preferred channels—and does so at tremendous scale. Designed for the business user, SmartCOMM helps to simplify and standardize processes leading to improved internal efficiency and increasing ROI in a quick and agile way.

Digital Forms Transformation

SmartIQ^TM transforms traditional forms-based processes into intelligent, conversational user experiences. Static fillable PDF and web forms are dinosaurs in today’s digital-first world. It’s time to transform traditional forms-based processes into intelligent, conversational user experiences. Attract customers – and keep them loyal – by delivering seamless, mobile-friendly, guided interactions while also streamlining internal systems, managing risk and reducing demand for support services.

SMARTER Customer Conversationsfor the Insurance Industry