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Why should I make the move?

Insurance carriers often look to move from OpenText Exstream to reduce total cost of ownership, modernize legacy infrastructure, and lessen dependence on scarce, specialized development skills. As product lines, regulatory requirements, and customer expectations change more frequently, insurers need faster time to market and greater business‑user control to update policies, billing, claims, and member communications without creating IT bottlenecks. Cloud‑native platforms with stronger integration and omnichannel support help insurers improve customer experience, reduce operational risk, and maintain compliance and scale—particularly amid uncertainty created by recent OpenText volatility.

How difficult is it to migrate from OpenText Exstream?

For insurance carriers, OpenText Exstream is often deeply embedded in core policy, billing, claims, and regulatory communications, with legacy formats and tightly coupled integrations. Migration does not have to be disruptive—Smart Communications has extensive experience modernizing these environments using proven approaches, including AI‑assisted migration capabilities, to reduce risk, effort, and cost. Carriers can choose from multiple paths, from expedited replacements to phased, line‑of‑business migrations, supported by a strong track record of success even in highly complex, regulated insurance environments.

How long does implementation take?

Implementations are typically significantly faster than legacy CCM platforms due to our cloud‑native architecture, prebuilt integrations, and intelligent template design. Customers commonly go live in phases, starting with a small set of high‑value communications, rather than waiting for a full enterprise rollout.

What does pricing typically look like?

Pricing is usually evaluated in terms of total cost of ownership, including both the platform and migration effort. Customers often see faster ROI through lower ongoing costs, predictable SaaS pricing, backward‑compatible innovation, and savings from retiring legacy systems and avoiding licensing risk. Flexible models such as ramp‑based, consumption‑based, and subscription pricing are particularly attractive for modern insurance organizations.

How is data stored?

Forms can be updated as few or as many times as needed throughout the life of a project without having to create a new project. Changes can be made in a sandbox environment, tested, and then pushed to production – or they can be made directly in the production environment and pushed live immediately. It just depends on the nature of the change (how simple or complex) and how the business likes to implement changes to content. Want to see it in action? Request a personalized demo.

What is the cost structure?

Forms can be updated as few or as many times as needed throughout the life of a project without having to create a new project. Changes can be made in a sandbox environment, tested, and then pushed to production – or they can be made directly in the production environment and pushed live immediately. It just depends on the nature of the change (how simple or complex) and how the business likes to implement changes to content. Want to see it in action? Request a personalized demo.

What is the cost structure?

Forms can be updated as few or as many times as needed throughout the life of a project without having to create a new project. Changes can be made in a sandbox environment, tested, and then pushed to production – or they can be made directly in the production environment and pushed live immediately. It just depends on the nature of the change (how simple or complex) and how the business likes to implement changes to content. Want to see it in action? Request a personalized demo.

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