Scale with SmartCOMM | Smart Communications

How One Customer Simplified Millions of Interactions

See how one SmartCOMM customer transformed millions of transactions into seamless, automated experiences.

80% fewer calls
99.9% self-service
Real-time updates at every step

The result: Happier members, lower costs, and industry-wide recognition for digital excellence.

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Previously, we were hindered by a lot of regulatory changes and needed to get those changes out very quickly, not something we were able to do efficiently or with good quality. We see the SmartCOMM platform as a great opportunity to do that legwork to simplify and standardize our communications and then be able to get to market quicker with the regulatory changes.

– Supplier Specialist, Suncorp

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After comparing the functionality and investment of several different platforms, SmartCOMM was the obvious choice for DLL. The most important element for us was their cloud offering. Smart Communications was and is a more mature choice than other parties.

– Project Manager, DLL

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In the old system, I'd have to make great notes as to the changes that I made, when I made them, and where it was in the process. SmartCOMM keeps track of that for us automatically as soon as I start the workflow for approval. It then tracks who approved it, when they approved it, or that they denied it and that it went back to me, and for what reason. So that was a big 'Hey, this is slick. I like this!'

– Application Development Analyst, Priority Health

Frequently Asked Questions

What is the cost structure for utilizing SmartCOMM?

Pricing can vary depending on many factors, including the volume of communications produced, the type of communications, and the user licenses engaged in creating and managing the communication operations.

Most customers realize significant savings from retiring on-premise infrastructure, leading SaaS deployments, and reducing ongoing communication management. We would love to discuss this further on a demo call.

Can SmartCOMM be used for both batch and real-time communications?

Yes, SmartCOMM supports both batch and real-time communications. It can generate large volumes of documents at once (batch) or trigger personalized communications instantly based on real-time events—enabling timely, relevant messaging across the customer journey.

Can Smart Communications support omnichannel orchestration and digital archiving if I need?

Smart Communications provides a full Conversation Cloud™ platform with specialized solutions for different needs:

SmartCOMM powers the creation, personalization, and delivery of millions of consistent, compliant customer communications at scale.
SmartPATH™ is our orchestration tool, designed specifically to connect those communications into unified, omnichannel experiences across print, digital, and interactive channels with failover rules.
SmartHUB™ adds secure digital archiving, giving you fast, compliant storage and retrieval of every customer interaction.

Together, these solutions allow enterprises to deliver smarter communications today, orchestrate them seamlessly across channels, and preserve them for tomorrow’s compliance and service needs.

How does SmartCOMM differ from a CRM tool?

While some CRM and other core-system solutions offer some communication capabilities, they often lack the required governance and audit standards, the multichannel communication generation and accompanying business logic, and the personalization requirements necessary to provide a consistent and engaging customer experience.

SmartCOMM not only complements CRM technology but also integrates seamlessly with leading CRM solutions, like Salesforce, enhancing their capabilities to deliver highly personalized, consistent, and compliant customer communications across all preferred channels.

How long does it take to get up and running with SmartCOMM?

Implementation time varies depending on the specific needs of your organization, but many of our customers are able to get up and running within weeks. We work closely with you to ensure a smooth and timely implementation process.

How easy is it to maintain?

SmartCOMM requires zero maintenance from your side, providing automatic upgrades to ensure a consistently advanced user experience. We are continually innovating, introducing hundreds of new features and functionalities every year. This means you will always be working with the latest technology, ensuring your solution is future-proof and up to date without any additional effort on your part.

SmartCOMM™: Scale Your Communications

The World's Leading CCM Solution, Trusted by 700+ Enterprises

Make Doc Gen Smarter, Faster, Simpler

Empower Your Team, Reduce IT Bottlenecks, and Stay Compliant

Deliver Personalized Communications at Scale

How One Customer Simplified Millions of Interactions

Seamless Integration. Immediate Impact.

Experience You Can Trust

Frequently Asked Questions

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