Scale SMARTER with SmartCOMM

How does SmartCOMM differ from a CRM tool?

SmartCOMM helps organizations create and manage personalized communications like customer documents and letters across multiple channels through which your customers prefer to communicate.

While some CRM and other core-system solutions provide some communications capabilities, they often lack the required governance and audit standards, the multichannel communication generation and accompanying business logic, and the personalization requirements to provide a consistent and engaging customer experience.

SmartCOMM not only complements CRM technology but also integrates seamlessly with leading CRM solutions like Salesforce, enhancing their capabilities to deliver highly personalized, consistent, and compliant customer communications across all preferred channels.

What are some common business applications?

Common uses for a CCM solution like SmartCOMM range depending on your industry. Some common business applications include but are not limited to:

• Agreements and contracts
• Terms, Conditions, NDAs
• Statements and Bills
• Privacy Disclosures
• Policy Administration
• Account opening and onboarding
• Ad-hoc letters and correspondence

And many more industry-specific use cases!

What is the cost structure for utilizing SmartCOMM?

Pricing can vary depending on many factors, including the volume of communications produced, the type of communications, and the user licenses engaged in creating and managing the communication operations.

Most customers realize significant savings from retiring on-premise infrastructure, leading SaaS deployments, and reducing ongoing communication management. We would love to discuss this further on a demo call.

Can information be routed to multiple departments for approval?

Forms can be updated as few or as many times as needed throughout the life of a project without having to create a new project. Changes can be made in a sandbox environment, tested, and then pushed to production – or they can be made directly in the production environment and pushed live immediately. It just depends on the nature of the change (how simple or complex) and how the business likes to implement changes to content. Want to see it in action? Request a personalized demo.

How is data stored?

Forms can be updated as few or as many times as needed throughout the life of a project without having to create a new project. Changes can be made in a sandbox environment, tested, and then pushed to production – or they can be made directly in the production environment and pushed live immediately. It just depends on the nature of the change (how simple or complex) and how the business likes to implement changes to content. Want to see it in action? Request a personalized demo.

What is the cost structure?

Forms can be updated as few or as many times as needed throughout the life of a project without having to create a new project. Changes can be made in a sandbox environment, tested, and then pushed to production – or they can be made directly in the production environment and pushed live immediately. It just depends on the nature of the change (how simple or complex) and how the business likes to implement changes to content. Want to see it in action? Request a personalized demo.

What is the cost structure?

Forms can be updated as few or as many times as needed throughout the life of a project without having to create a new project. Changes can be made in a sandbox environment, tested, and then pushed to production – or they can be made directly in the production environment and pushed live immediately. It just depends on the nature of the change (how simple or complex) and how the business likes to implement changes to content. Want to see it in action? Request a personalized demo.

Scale SMARTER with SmartCOMM™

Trusted by over 650+ businesses worldwide!

Modernize Your Critical Customer Communications Processes

Reduce IT Reliance, Empower Your Team, and Ensure Compliance

Enhance Engagement and Efficiency with Omnichannel Communications

Experience You Can Trust

Frequently Asked Questions

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