SmartHUB | Cloud-Native Archive for Regulated Industries

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“For Smart Communications, the acquisition of SmartHUB expands its value proposition significantly, offering a more complete end-to-end platform for managing the entire customer conversation, from creation and delivery to long-term, compliant storage and retrieval. It differentiates Smart Communications in a competitive market by directly addressing a critical pain point for its core customer base.”

— Jim Lundy, Founder and CEO, Aragon Research

Frequently Asked Questions

What is SmartHUB and who is it for?

SmartHUB is a cloud-based, multitenant archiving solution built to handle high-volume, long-term storage with full regulatory compliance. It’s ideal for organizations that generate and manage large datasets, such as those in finance, government, public utilities, manufacturing, education, healthcare, and insurance. SmartHUB helps enterprises reduce operational costs, eliminate siloed legacy systems, and ensure fast, secure access to archived documents across global jurisdictions. Unlike traditional collaboration tools or generic enterprise content management (ECM) systems, SmartHUB is purpose-built for archiving at scale.

How does SmartHUB compare to legacy archive systems?

SmartHUB is purpose-built for high-volume communications archiving, unlike legacy ECMs that often serve broader content management needs but fall short when scaled to millions of documents.

These systems often support document manipulation and versioning, which can conflict with archiving principles. In contrast, SmartHUB ensures stored documents are immutable—unalterable by design—providing tamper-proof records that simplify compliance and audits.

Furthermore, legacy systems typically come with high professional services costs, complex deployments, and lengthy implementation times. SmartHUB delivers modern cloud architecture, fast deployment, compliance readiness, and a lightweight operational footprint. Some organizations have even migrated away from ECMs to SmartHUB after discovering limitations in performance, cost, or user experience.

How fast and easy is document retrieval with SmartHUB?

Document retrieval in SmartHUB is instant, intuitive, and secure. The solution is designed for high-speed access, whether through advanced search features or integration into user-facing portals. Users can locate documents quickly with metadata filters, full-text search, and audit trail transparency.

Is SmartHUB compliant with industry regulations like ISO 14641?

Yes, SmartHUB is built with compliance at its core. It meets the requirements of GDPR, ISO standards (such as 14641 for electronic archiving), and WCAG accessibility guidelines. The system includes features like end-to-end encryption, automated retention policies, detailed audit trails, and access controls.

These capabilities ensure data integrity and regulatory alignment across multiple jurisdictions, ideal for businesses facing strict legal requirements. With SmartHUB, compliance isn’t an afterthought—it’s embedded throughout the solution’s architecture.

Can SmartHUB scale to handle high volumes of documents and support large enterprises?

Absolutely. SmartHUB is engineered for enterprises managing millions of documents across thousands of users. It supports batch ingestion, on-demand uploads, and high-volume migrations without compromising performance. The solution grows with your business, offering elastic scalability and consistent uptime, ensuring uninterrupted access even as demands increase.

With proven success managing tens of millions of documents annually for large global enterprises, SmartHUB is the right choice for organizations that require reliability, scale, and compliance.

Does SmartHUB integrate with CRMs, ERPs, and other business systems?

Yes. SmartHUB features a robust RESTful API and offers seamless integration with systems like ERP, CRM, CCM, billing, and customer service platforms. This allows organizations to streamline workflows, reduce manual handovers, and eliminate data silos.

Whether you’re storing digital communications for compliance reasons, offering communications via a customer portal, or equipping customer service teams to handle inquiries, SmartHUB fits effortlessly into modern tech stacks—supporting automation, extensibility, and a centralized data strategy.

How does SmartHUB automate retention and document lifecycle management?

SmartHUB includes automated document lifecycle management features designed to simplify compliance and reduce human error. The system applies retention rules based on document type, jurisdiction, and/or metadata, and can automatically delete or archive records at the end of their retention period.

It also offers “Index Value Rights,” enabling role-based access control tied to document values like invoice amounts. This helps organizations avoid over-retention, reduce legal exposure, and streamline operations, all without placing added burden on IT teams.

Modern Archiving Built for Scale

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Why SmartHUB

Immutable, Audit-Ready Storage

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Frequently Asked Questions

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