Scale Smarter with SmartIQ

Improve Form Completion Rates & Protect Revenue Opportunities

The easier a process is, the more likely someone is to finish. Whether it's for major life events or routine updates, a seamless, user-friendly, and secure data collection experience boosts customer satisfaction and strengthens long-term relationships.

According to our 2024 Customer Experience Benchmark Report, 67% of customers would stop interacting with a company if its data collection process was too difficult, while 74% would remain loyal if the process exceeded their expectations. Enhance your customer interactions with a form automation solution that enterprises worldwide rely on to drive higher completion rates and boost revenue.

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With SmartIQ, we are doing forms consolidation. We have over 250 manual forms with 20 different sections throughout them and 3000 different attributes. These are complex, post-sale order capture forms. Consolidating those forms is a business maturity step that allows us to tie hundreds of forms with different taxonomies and different terminologies all into a single guided form.

– Sr. Manager, Major Health Insurer

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Having our loan applications automatically flow to eSignature eliminates the prior need for in-person meetings for signing or waiting for documents to travel through the mail. This system is intuitive, clean and simple to use, and documents are available to everyone instantly.

– Managing Director, The Bancorp

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The streamlined workflow processes behind the app have halved the number of manual steps required to generate, modify and present quotations and options. It’s effectively consolidated a week’s worth of work down to just a few days. The quality of the brokers’ reports has improved significantly, and the data they’ve collected is far more consistent.

– IT Manager, AON Insurance

Frequently Asked Questions

What variety of use cases does SmartIQ address?

SmartIQ is unique in that it can be used to quickly and easily digitalize thousands of different business processes. Our focus is on mission-critical data-centric business processes in highly regulated industries – or anywhere where data quality, information security, or regulatory compliance are critical. Companies around the world use SmartIQ to solve a combination of customer-facing and internal-only use cases.

Is SmartIQ compatible with my existing tech infrastructure?

Yes. SmartIQ is designed to seamlessly integrate with existing backend systems, ensuring data agility and security. When you choose Smart Communications, you gain the freedom to select your preferred technologies without worrying about compatibility.

Can form data be routed to multiple departments for approval?

Absolutely. Collected information and supporting documentation can be routed to different teams simultaneously, as defined by the business process. This is set up via the workflow tool as part of the initial project design and can be updated or changed even after a project is in production.

How easy is it to maintain?

We maintain a multi-tenant pure SaaS solution – which means we constantly enhance and maintain the product ourselves. Resources are available with every release, along with an extensive Knowledge Hub that contains access to more technical information. We are continually innovating, introducing new features and functionalities every year. This means you will always be working with the latest technology, ensuring your solution is future-proof and up to date without any additional effort on your part.

What is the cost structure for utilizing SmartIQ?

SmartIQ has a usage-based cost structure (vs. license-based) and the cost to use the product is primarily determined by the number of form processes initiated. A more detailed answer can be provided to you during a call with a member of our sales team as we get to know your needs.

Scale SMARTER with SmartIQ™

Trusted by over 650+ businesses worldwide!

Equip Your Enterprise with Unmatched Data Automation Capabilities

Reduce Technical Overhead and IT Costs

Improve Form Completion Rates & Protect Revenue Opportunities

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Frequently Asked Questions

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