Customer Communications Management

Digital Forms Transformation
for the Healthcare Industry

3 of the top 5 healthcare payers count on us to help them scale the conversation.

Turn your member forms and communications from print into interactive, digital-first conversations.

Whether it's enrollment and onboarding or claims and servicing, members are looking for payers to provide timely, consistent and compliant communications across all channels.

Transactional touch points such as EOBs, invoicing, claims are more than just boxes to check, they are opportunities for you to engage your members and create two-way conversations.

It’s time to re-imagine traditional paper and PDF forms as interactive, data-driven “smart forms” and move from batch document generation to next-gen Customer Communications Management (CCM), built for today’s cloud.

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Hear What Our Customers Are Saying

“The SmartIQ implementation streamlines patient registration – it puts the patient in control of their personal details, and allows the staff to focus on other important business processes.”

Not-for-Profit Health and Aged Care Provider

Demands for more personalized experiences have reached an all-time high and delivering exceptional customer experiences continues to be a driving force behind digital transformation efforts.

To keep up, many insurance firms are revisiting their current business plans and adding more modern customer communication tools to the mix.

Assessing where your company is along the digital transformation spectrum isn’t always easy—especially when you are working hard just to keep up with day-to-day demands.

Take our quiz now to find out how mature your firm’s current communications are, and start determining the next steps toward digital customer communication management (CCM) maturity.

DIGITALLY TRANSFORM YOUR...

Welcome Kits

Start your member/provider relationship off strong with engaging conversations that provide an exceptional member experience all while removing manual burdens from your internal business processes.

Claims Management

Create a frictionless claims experience that empowers customers to engage from anywhere with two-way conversations in a time when they need communication the most.

Disease & Care Management

Increase adoption rates and optimize the member experience with sophisticated customer conversations that are tailored to each member including information gathered throughout the member’s time with the carrier, like location, health history and preferred communication channels and more.

Member Servicing

By leveraging sophisticated technology to better understand member preferences and behaviors, providers can engage in two-way conversations throughout a member’s time with a carrier that goes beyond collecting information and checking boxes.

LEARN MORE

From Onboarding to Lifelong Relationships

Follow a new health insurance member from onboarding through long-term management and learn ways to use digital solutions to improve the member experience throughout the entire journey.

Download Whitepaper

Provider Case Study

Not-for-profit health and aged care provider streamlines patient registration and allows staff to shift their focus.

Read Study

Digital Forms Transformation

SmartIQ^TM transforms traditional forms-based processes into intelligent, conversational user experiences. Static fillable PDF and web forms are dinosaurs in today’s digital-first world. It’s time to transform traditional forms-based processes into intelligent, conversational user experiences. Attract customers – and keep them loyal – by delivering seamless, mobile-friendly, guided interactions while also streamlining internal systems, managing risk and reducing demand for support services.

SmartCOMM^TM helps enterprises deliver hyper-personalized, interactive communications via customers' preferred channels—and does so at tremendous scale. Designed for the business user, SmartCOMM helps to simplify and standardize processes leading to improved internal efficiency and increasing ROI in a quick and agile way.

Digital Forms Transformationfor the Healthcare Industry